Listen to the podcast here: You Don't Get Exceptional Customer Service Without Exceptions - REPLAY What every 3D printer company and manufacturer needs to hear on providing exceptional customer service. Despite how fast the technology is moving forward, some customer service practices are stuck in the past on a rigid script with no employee empowerment to fix issues that can (and do) arise. Looking at how both the customer and the business can work together to resolve 3D printer problems … [Read more...]
Is There Exceptional 3DP Customer Service?
Are you looking to purchase a 3D printer? Aside from great specifications and quality, in any purchase, people look for products and services with exceptional customer service. You don’t ever want to be left with a malfunctioning product without anyone to ask help from. In this episode, Tom and Tracy Hazzard talk all about 3D printer customer service. Is there really a company out there that offers an exceptional service? Hear some stories of going the extra mile from Tom and Tracy and … [Read more...]