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You Don’t Get Exceptional Customer Service Without Exceptions

By Tracy and Tom Hazzard

WTFFF 228 | You Don’t Get Exceptional Customer Service Without Exceptions

  Customer service: it's not an issue that's unique to companies in the 3D printing game, but it certainly is widespread. Too many companies today are run inflexibly, meaning the people working there aren't allowed to place even one toe out of line at risk of breaking company policy and attracting the ire of their superiors. Tom and Tracy Hazzard talk about the one philosophy that should run in these companies, especially within customer service divisions: exceptional customer service … [Read more...]

Filed Under: 3D Printing Topics, Business, Featured, Vol. 2, WTFFF?! Podcast, WTFFF?! Show Notes Tagged With: 3D business, 3d print forum, 3d print podcast, 3d-printing, exceptional customer service, Makerbot

Is There Exceptional 3DP Customer Service?

By Tracy and Tom Hazzard

WTF 158 | 3DP Customer Service

  Are you looking to purchase a 3D printer? Aside from great specifications and quality, in any purchase, people look for products and services with exceptional customer service. You don’t ever want to be left with a malfunctioning product without anyone to ask help from. In this episode, Tom and Tracy Hazzard talk all about 3D printer customer service. Is there really a company out there that offers an exceptional service? Hear some stories of going the extra mile from Tom and Tracy and … [Read more...]

Filed Under: 3D Printing Topics, Vol. 1, WTFFF?! Podcast Tagged With: 3D Printer, 3D printer customer service, 3d-printing, brand loyalty, customer service, exceptional customer service

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