Customer service: it's not an issue that's unique to companies in the 3D printing game, but it certainly is widespread. Too many companies today are run inflexibly, meaning the people working there aren't allowed to place even one toe out of line at risk of breaking company policy and attracting the ire of their superiors. Tom and Tracy Hazzard talk about the one philosophy that should run in these companies, especially within customer service divisions: exceptional customer service … [Read more...]