While many people involved in the RepRap movement and the modern desktop 3D printing industry think that Intellectual Property has been holding the industry back from growing to its full potential, Tom & Tracy discuss how Intellectual Property plays an important role in corporate asset value and is actually responsible for making desktop 3D printing what it is today. Listen to the podcast here: Intellectual Property 3D Printing A business topic that bridges over into one of my special … [Read more...]
You Don’t Get Exceptional Customer Service Without Exceptions
Customer service: it's not an issue that's unique to companies in the 3D printing game, but it certainly is widespread. Too many companies today are run inflexibly, meaning the people working there aren't allowed to place even one toe out of line at risk of breaking company policy and attracting the ire of their superiors. Tom and Tracy Hazzard talk about the one philosophy that should run in these companies, especially within customer service divisions: exceptional customer service … [Read more...]
Non-Disclosure Agreement Template for Better Business Negotiation
Today’s topic is non-disclosure agreement templates. I’m excited about this topic because this topic comes out at every meeting I go to with a group of inventors and entrepreneurs. Everybody always asks, “What do you use for a non-disclosure agreement?” It amazes me how many people are thinking they have to have it. To be fair, we thought that way toward the beginning of our careers, almost 20 years ago. Tom and I are torn about it. Because we are inventors, we understand that people want to … [Read more...]